🔄 Return & Refund Policy – Rk Sultan Remedies (English)

At Rk Sultan Remedies, customer satisfaction is important to us. We follow a fair and transparent return and refund policy to ensure your concerns are addressed properly.

1. Return Eligibility

We accept returns only under the following conditions:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is expired or tampered.

⚠️ We do not accept returns for reasons such as change of mind or personal dislike of the product after use.

2. Return Request Timeline

  • You must notify us within 7 days of receiving the order.
  • Requests made after 7 days will not be eligible.

3. Conditions for Return

  • The item must be unused, sealed, and in its original packaging.
  • A photo or video may be required as proof (especially for damaged or incorrect items).

4. Refund Process

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–7 working days.

5. Non-Refundable Items

  • Opened, used, or tampered products.
  • Products purchased during sales or promotional offers (unless damaged).

6. Cancellation Policy

  • Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

7. Contact for Returns

To initiate a return or raise an issue, contact us at:
📧 [info@rksultanremedies.com]
📞 [+91 6396871083]